inside_sales
PIPE, TUBING AND STRUCTURAL
AQUATHERM PRODUCTS
VALVES
FITTINGS AND FLANGES
VICTAULIC PRODUCTS
PIPE NIPPLES
PIPE HANGERS,STRUT & FASTENERS
GAS DISTRIBUTION PRODUCTS
SPRINKLER DEVICES AND SPECIALTIES
HEATING PRODUCTS, PUMPS AND SPECIALS
INSTRUMENTATION AND CONTROLS
STEAM AND PIPING SPECIALTIES
VALVE AUTOMATION
GASKETS AND PACKING
TOOLS MILL SUPPLIES CHEMICALS
/customer/000000/images/content_qorder.gif does not exist
# Product Code Quantity
1
2
3
4
5
   

TITLE: Inside Sales Associate

FLSA Classification: Non-exempt

Department: Sales

Control Number:IDS-200

Reports to: Director of Sales Operations

Rev Date: 8/7/2012

Approved by: Director of Sales Operations


SUMMARY

Responsible to act in accordance with the policies set forth by Deacon Industrial as well as in the current procedures manual.Responsible for directing, coordinating and performing all activities as they relate to sales, including but not limited to telemarketing sales activities with assigned outside sales accounts and individual assigned accounts.Processes customer orders including the purchasing of items and services when required. Coordinates all activities so that work can be processed in a timely manner.Services the customer and provides quotes and inquires. Responsible for telemarketing 10-11 house accounts on a monthly basis, as directed by the sales manager. Responsible for maintaining updated records on all house accounts.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.


On a day-to-day basis, performs the following:


  • Prepares work orders received via telephone, mail, fax, or EDI. Orders should be processed accurately and as quickly as possible..
  • Coordinates the purchasing of items necessary to expedite the work orders when required. Non-routine items should be coordinated through purchasing.
  • Sets up material work orders for special handled materials including vendor contact to obtain necessary commitments and information.
  • Contacts individual assigned accounts with the main goal being to increase sales by providing exceptional account servicing.
  • Obtains the required information, and data, to process a return authorization on a timely basis.
  • Prepares quotations in a timely, competitive manner while supplying the customer all the required information in a complete and professional format.

Coordinates customer returns with warehouse and accounting assisting with information to facilitate processing the returns trough the returns coordinator.

Ensures that daily customer problems are being serviced by the sales person assigned to that account.

Interfaces regularly with the Director of Sales Operations and stays up to date on the status of material availability for customer orders and inventory.

Provides assistance to other Inside Sales Associates as necessary.

Contributes to the sales department efforts by assuming the responsibility of handling and processing the flow of information through the office.

Telemarketing 10-11 house accounts on a monthly basis.

Identify and present potential sales opportunities outside our current database to the Director of Sales Operations.

Participates in emergency service schedule, as directed by the Director of Sales Operations.

Coordinates special delivery requests with shipping department to facilitate customer needs.

Participates in further education and training of new products and technology as directed by the Director of Sales Operations.

The ultimate ownership and responsibility of the order lies with the Inside Sales Associate that initiated that order.

This function is responsible for coordinating the efforts of the departmental sales group to generate sales through servicing customers via telephone, mail, fax, or EDI orders.

Assists in training sales personnel, as requested, using training sources to the degree necessary.

Maintains customer relationships by providing prompt services for all orders, inquiries, and other related areas including complaints, returns and coordinating such matters with other associates as necessary.

Reports to management any company activities, which could be detrimental in achieving sales objectives and/or forecasts.

Reviews with the Director of Sales Operations all inquiries of a competitive or product sensitive nature.

Monitors daily quotations and follows up in an expedient manner to gain increased sales and/or competitive information.

Attends vendor in house seminars covering new products and increasing overall knowledge of existing products.

Maintains and cleansup open order reports on a weekly basis.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

Ideal candidate should also possess an Associates/Bachelor's Degree. Mechanical trade oriented background is definitely a plus.

Ability to read and interpret documents such as purchase orders, invoices, work instructions, and procedure manuals. Ability to interpret and respond to routine correspondence. Ability to add, subtract, multiply, and divide in all units of measure.Ability to create and use spreadsheets, as well as have experience with word processing.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, or crouch. The employee is regularly required to sit. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.